Solving playback issues

[Johng1222]

Every time I’m on YouTube or watching a show when I get ads and the screen goes black my screen shows static. Then it goes back to normal when it’s showing the ad. Until it goes back to  the black screen before going back to my show. It also happens when I go to the Roku home.

[RokuJechealR]

Hi @Johng1222,

Thanks for your first post in the Roku Community!

We understand you are having a playback issue with a channel. In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

• Remove the channel. Highlight the channel tile on your home screen and press the Star button on your Roku remote to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Home > Settings > System > Power. "If you do not see a Power submenu, skip to the next step." System restart.
• Reinstall the channel. Visit the Roku Channel Store and add the channel again.

Please keep us posted on how it goes!

Best regards,

Chel

[makaiguy]

@Johng1222-

One possibility comes to mind:

Under "Settings > System > Advanced system Settings > Advanced display settings" some Roku devices have an "Auto-adjust display refresh rate" item. 

If you don't have this setting, don't bother to read the rest of this post.

If this is enabled, the Roku circuitry sends the signal output at the refresh rate (frame rate) used by the original source material, commonly 24 fps (frames per second), 25 fps, 30 fps, 50 fps, or 60 fps. Every time the source frame rate changes, the TV must adjust its display to accommodate the new frame rate, which on many sets results in a short blackout, or perhaps static in your case.

This can happen when starting/stopping new programs, and when going in/out of commercial breaks that have a different native frame rate than the programs they are inserted into.

If "Auto-adjust display refresh rate" is set OFF, or if your Roku does not have this option, Roku converts everything to a frame rate of 60 fps and the TV doesn't have to adjust on the fly.

The tradeoff here is that movement of things on the screen for non-60 fps sources may not be as smooth with no frame rate adjustment. You have to decide whether this change is worth it to you.

[Johng1222]

That fixed the problem thank you 

[makaiguy]

Terrific.  Thanks for reporting back.