@latincrow81-
The model known as a Roku 4 (model 4400) was released in 2015 and Roku recently discontinued support for it. Recently the Disney family of streaming channels (Disney+, Hulu, ESPN) have dropped support for the Roku 4.
Presumably a new purchase is one of the Roku models with 4K or 4K+ in their model name. If your Roku has a "Settings > System > Power > Auto power savings > After 20 minutes of no interaction" setting, try disabling it.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
