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Having playback issues with Prime Disney and Netflix

Is there actual Roku help. Im reading so called fixes, tried them all and they never completely solve the problem. These apps, after playing for awhile, goes back to home screen. Now Youtube just did it.  

The only solution or to really try to fix the problem..for to pawn/sell these Roku Tvs n buy a replacement (not Roku)..This has been happening for over a year. No help from Roku. 

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Community Moderator
Community Moderator

Re: Having playback issues with Prime Disney and Netflix

Hi @atlsuthngurl,

Thanks for bringing this concern to our attention.

May we know what troubleshooting steps you have taken so far to resolve this concern? Also, we have verified multiple Roku devices linked to your account. That being said, was the issue occurring on all of these devices?

Ultimately, since the issue has been happening with a couple of channels, the network connected to the device could be the possible cause. With that, we'd recommend that you try rebooting your router or connecting the affected device(s) to an alternative network, such as a mobile hotspot.

Please keep us informed so we can continue assisting.


Nadee K.
Roku Community Moderator
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