Solving playback issues

[Connie9238]

For a while when I tried to watch Netflix, the Roku didn't work so every night I would need to unplug it and plug it in again. Then I could get into Netflix but there was no audio, so now I have to unplug and replug every night to watch with audio. I did do the wifi check and it said it was fair but workable. Help!

[CHIEFFRANK]

im having the same issue. when i turn the tv off and back on i get no signal. i unplug roku and plug it back in and it works fine. why doesnt roku reply to this issue. their lack of support has me leaning toward returning these and getting firesticks.

[makaiguy]

Starting with Roku operating system version 10.5, Roku added a "Power" item in the "Settings > System" menu for some of the newer Roku devices.      At this writing they are Roku 4 (4400), Ultra/Ultra LT (4800/4801), Express 4K/4K+ (3940/3941), and Streaming Stick 4K/4K+ (3820/3821)

If you have one of these models, the new "Auto power savings" item there will put your Roku device into a low power standby condition after a period of inactivity, such as when your TV has been turned off for a while.  In this state neither its connection to your home network nor its signal to your TV are active.

Pressing a Roku control key (like the Home button) on your Roku remote (not Power, Volume, or Mute buttons if your remote has them, as they act on the TV, not the Roku) should bring the Roku out of standby and back to full operation. Pulling the power for a few seconds to restart the Roku will restore full operation as well.

If you disable "Settings > System > Power > Auto power savings > After 20 minutes of no interaction" it should prevent your Roku from going into standby in the first place. The power savings are not that great and for the hassle it causes, I don't think it's worth having this feature activated.

[CHIEFFRANK]

Thank you. that makes sense. I'm disappointed at the lack of support from Roku. I couldnt find a number to call or a live chat.