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Global tv app no sound on roku express

Hi all,

My roku express no longer has sound on Global TV app. News is supposed to be an unlocked service through roku and has been for 2 years. 2 days ago, i stopped getting the sound. Now all I get is good picture with clicking sounds. 

I have deleted the app and reinstalled with no resolve to the issue. is there a way to reset the roku to make this work again?

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Community Streaming Expert

Re: Global tv app no sound on roku express


After removing the channel, did you restart** your Roku to clear its memory cache BEFORE reinstalling the channel? Without the restart you may not get a clean reinstall.

Depending on your Roku model you'll find the "System restart" option under either "Settings > System > Power" or if you don't have the Power option, under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.

Roku Community Streaming Expert
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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