Solving playback issues

[dwsurquhart]

Hi all,

My roku express no longer has sound on Global TV app. News is supposed to be an unlocked service through roku and has been for 2 years. 2 days ago, i stopped getting the sound. Now all I get is good picture with clicking sounds. 

I have deleted the app and reinstalled with no resolve to the issue. is there a way to reset the roku to make this work again?

[makaiguy]

@dwsurquhart-

After removing the channel, did you restart** your Roku to clear its memory cache BEFORE reinstalling the channel? Without the restart you may not get a clean reinstall.

Depending on your Roku model you'll find the "System restart" option under either "Settings > System > Power" or if you don't have the Power option, under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.