Solving playback issues

[LadyinNevada]

Both of my Roku Devices get extremely hot and if I am watching for long hours it will freeze the screen.

[RokuArjiemar]

Hello! @LadyinNevada,

Thank you for reaching out to the Roku Community!

We are sorry to hear about the issue you reported and want to let you know that this is not the normal experience we expect from our products.

• What Roku model device are you using?
• How are you powering your Roku device?
• Is the Roku device in an enclosed area? Is there open air around the Roku device?

In the meantime, please check this out for troubleshooting help on what to do if the red light is on or you see a "Your device is overheating" message.

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

[hlrancho]

My roku streaming stick overheats often. I've come to just ignore the warnings. The sound gets out of sync with the picture. It's on the free roku 4 inch extension dongle.

Model 3800x, s/n YF00C4561829, device id  CT305C561829

It's over one year old. Do I need to replace it with the express 4k+? Will that model not overheat?