Solving playback issues

[SD27]

Thanks others for the help!  Seems to be no actual interest from Roku employees on here unfortunately...

[RokuKariza-D]

Hey @SD27

We're sorry to hear about the issue you're experiencing.

Could you reply here with the serial number of the affected Roku device? Once we have the information needed, we'll be able to forward it to our team who will assist you further.

Keep us posted!

All the best,
Kariza

[AvsGunnar]

@SD27 

Sometimes the number on the device is more of a device id (even though is says SN then numbers at times on the unit itself).  

I think the Serial number needed is the one in your Roku account that is produced after the device is activated thereby linking the device serial to an account serial.

Provide the numbers you can and have available to you to @RokuKariza-D and they should be able to take it from there and get it sorted out.