Solving playback issues

[Rado1]

020 error Code won't let see video...what do I do 

[RokuMary-F · Accepted solution]

Hi @Rado1,

Thanks for posting in the Roku Community!

We recommend replacing the HDMI cable or connecting the device to a different HDMI port on your TV usually helps resolve the issue.

Check out this link for troubleshooting steps and tips to help resolve the issue: What to do if you see an “HDCP Error Detected” message or a purple screen | Official Roku Support 
Does this clear up the issue you are seeing? Please keep us posted.
 

Best regards,
Mary

[norbbauman]

We tried all of your suggestions but are still having the problem.  Changing the HDMI port works for a day and then you have to switch it to another the next day.  This is unacceptable.

[renojim]

@norbbauman, look for a "power saving" option under Settings->System->Power and if it's there disable it.  It may be interfering with the HDMI handshake.

[norbbauman]

I disabled the power saving option but still have same problem.  I bought a new HDMI cable, etc.

[RokuMary-F]

Hi @norbbauman,

Thanks for reaching out to the Roku community!

If this issue is not resolved with the error "HDCP", please help us with additional information provided below that would be helpful for our team to look into this problem.
-Roku device model
-serial number
-device ID
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-what are you seeing on screen? Can you provide a screenshot of the issue or error message
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to investigate further.


Best regards,
Mary