I'd be happy to take a closer look to see how we can help get you up and running. A few questions here to better understand what you're experiencing: 1. Are you using a Roku TV or a Roku device? 2. Does the issue only occur on a specific channel or all channels on your Roku device? 3. Are you receiving error messages or codes when accessing the channel? 4. What troubleshooting steps have you taken so far to try to resolve the issue? Have you removed the channel, restart the device, then added the channel back? 5. What are you seeing on screen? Can you provide a photo of the issue you are experiencing?