Solving playback issues

[Sam624443]

Your last paragraph makes no sense. Disney+ is working on all other platforms EXCEPT Roku which leaves the problem with you guys - not them.

[RMuri]

Same thing here: Roku TV and the Disney+ app is the only one not working. We tried to remove and reinstall it, restart the tv, check updates for both the app and the tv and we have also restarted the wifi. Still not working since a bunch of hours.

[RMuri]

Same thing here: Roku TV and the Disney+ app is the only one not working. We tried to remove and reinstall it, restart the tv, check updates for both the app and the tv and we have also restarted the wifi. Still not working since a bunch of hours.

Anyone with good news?

#disneyplus #rokuissues

[Shanni82]

I went into the software update section for probably the 20th time this evening, but there was finally an update available and now Disney Plus is working for us again. 

[Mama_Spartan]

Even though I had already completely unplugged my Roku from my TV for 3 minutes and plugged it back in with no luck, I decided to try again for 5 minutes as somebody else suggested. I’m not sure why but this seemed to fix the issue for me. Maybe a sneaky little update went through when I plugged it back in or it was rolled back to a previous update, I’m not sure but it’s worth a try to anybody still having issues.