Solving playback issues

[marcm65]

While fast forwarding in the daily wire app the play button or any other button will not work. Only the OK button, and that will send me back to the beginning of the program. I've signed out, uninstalled, reinstalled and also tried the Roku mobile app, to no avail. 

[RokuKariza-D]

Hello @marcm65

Thanks for reaching out here in the Community.

Did you restart your Roku device before reinstalling the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > reinstall), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

Let us know how it goes!

All the best,
Kariza

[tbone7285]

• Did not work for me