Solving playback issues

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astrogirl511
Reel Rookie

Channels freeze when fast forwarding

When is this issue going to be resolved? Just asking before I go back to Hulu from YouTube. I cannot fast forward without the channel freezing - doesn't matter what channel it is. 

It's pretty unconscionable that this has not been resolved.

3 REPLIES 3
RokuTakashi
Community Moderator
Community Moderator

Re: Channels freeze when fast forwarding

Hi, @astrogirl511 

Thanks for posting here in the Roku Community.

We appreciate you for inquiring about an update regarding the issue you have encountered with the YouTube app that freezes when fast-forwarding. 

Kindly be advised that we are aware of the issue, and our team has identified the problem. A fix is being worked on, which will be included in the future update.

Your patience and understanding are greatly appreciated as we work on this.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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marcmartin
Channel Surfer

Re: Channels freeze when fast forwarding

I just got an update to my Roku Ultra (OS 14), but not sure which "future update" is going to fix that YouTube TV freezing issue.  Or even if it will be a Roku update... maybe it'll be a YouTube TV update?  The "solution" listed on this forum offers no useful details.

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marcmartin
Channel Surfer

Re: Channels freeze when fast forwarding

Just had my YouTube TV freeze up again after fast-forwarding, even after the Roku OS 14 update. So I guess it's still a "future update" that will address this.

Are there Roku Ultra models that are known to NOT be affected by this?

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