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Keisha32

I have a Onn Roku Tv. The screen is black but I can hear the screen reader assist. I’ve already repeatedly turn the tv off and in and unplugged. I’ve also pressed the reset button on the back of the Tv. Please don’t give me instructions on using the menu to reset the Tv because the screen is black so I can’t see anything.

renojim

If you shine a bright light on the screen can you see anything at all? If so, your backlight has likely failed. If it's still under warranty, contact onn.

Where can I get support for my Roku TV™? | Official Roku Support

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renojim

If you shine a bright light on the screen can you see anything at all? If so, your backlight has likely failed. If it's still under warranty, contact onn.

Where can I get support for my Roku TV™? | Official Roku Support

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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