Solving playback issues

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renojim
Community Streaming Expert

Re: Black screen with roku streaming stick+

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@judysep, does the Roku show any signs of life?  Does a light come on when you connect the power and/or press a button on the remote?  There have been a few models called "Roku 2" some of which are getting pretty old.

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judysep
Reel Rookie

Re: Black screen with roku streaming stick+

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Thank you for responding. The power light does come on the Roku box. It is one of the early products (2015?). I'd it time to upgrade and purchase Roku 3? Recommendations? Or should I hijack my daughter's Smart TV since she's at college most of the year? 😎

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renojim
Community Streaming Expert

Re: Black screen with roku streaming stick+

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@judysep, if you've been getting along with an old Roku 2 then any of the current models should be a big improvement.  Check your offers to see if they're offering you any deals.

https://my.roku.com/upgrade/  or  https://my.roku.com/offers

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PeavineJo
Newbie

Re: Black screen with roku streaming stick+

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Clicking your link will not open the page...

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renojim
Community Streaming Expert

Re: Black screen with roku streaming stick+

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@PeavineJo, both links work for me.  Are you not in the US?

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