Solving playback issues

[Kas_691]

The screen is all dark but I can still hear the audio like a voice control thing in your phone but everything is dark and I can still hear what is happening in the tv so can someone Please Help Me.

[RokuJohnB]

Hi @Kas_691,

Welcome to the Roku Community!

We appreciate you letting us know about your Roku device having a black screen but still can hear audio. We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:

• What Roku model device are you using?
• Does the issue only occur on a specific channel or all channels on your Roku device?
• What troubleshooting steps have you taken so far to try to resolve the issue?
• Does restarting your Roku device help resolve the issue?

We also recommend taking a look at our Support page to troubleshoot issues: What to do if you cannot see the picture from your Roku® streaming player on your TV | Official Roku...

Please keep us posted and we'll continue assisting you from there.

Thanks,
John