Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
railsr4me
Newbie

Audio issue sound supressed briefly after pressing play after a pause

This problem began in the last few days. Whenever I press pause and then resume play the video starts immediately but the audio is suppressed for a couple of seconds then ramps up to the original setting. Before this happened audio and video start immediately after pressing play. I'm running software version 12.5.5 Build 4174 on a 4k stick.

Labels (1)
0 Kudos
1 REPLY 1
RokuERey
Retired Moderator

Re: Audio issue sound supressed briefly after pressing play after a pause

Hello @railsr4me,

Greetings from the Roku Community! 

We have noticed that you are facing an audio issue and we would like to gather more information to help you resolve it. 

Could you please provide us with further details about the problem you are experiencing? Are you using any external audio players? Is this issue happening only on a specific channel or is it affecting all the channels on the platform?

Please let us know more about the issue so that we can assist you better.

Best regards,
Rey

ERey.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.