Forum Discussion

Orpheusny's avatar
Orpheusny
Newbie
5 years ago
Solved

Audio description on- no way to turn off

Watching TV on the Spectrum app, a voice is describing the action, I have looked high and low but cannot find a way to turn it off. Recommended solutions I have found online and tried: 1. pressing ...
app playback
  • makaiguy's avatar
    makaiguy
    5 years ago

    Audio description of what is going on visually in the program you are viewing is on an audio track for the program.  Typically this is an alternate audio track for the visually impaired alongside a "normal" track without the verbal descriptions.

    The default Roku way to choose between audio tracks provided in a given program is via the remote * button while viewing the program and selecting the audio track.

    Some channel apps don't use the Roku defaults, using instead their own means of reaching their control options. I don't have Spectrum so I can't tell you where to find their controls.  One common way of reaching control options is via the up and/or down cursor controls.

StevenCee's avatar
StevenCee
Roku Guru
5 years ago

It's happening to me, and it must be something triggered by the Roku remote, as it will be fine for hours, then it will suddenly be describing everything, and nothing I can do can stop it. Since it's not happening consistently, it's obviously something that can be started or stopped with the remote. I've disabled audio guide & shortcut in Accessibility, but it's not affected it at all. This is very frustrating, any ideas? It also suddenly got lower in volume, from ten minutes ago, so what could be triggering it?

StevenCee's avatar
StevenCee
Roku Guru
5 years ago

And I tried your advice to pause the stream, but it says I can't pause streaming content on live TV, so another dead end... So frustrating.

 

Oh, and why doesn't the last channel control work on my antenna channels any longer???  When I hit it, it plays back what just played, and doesn't take me back to the channel before!  So now, the only way of getting from a lower number to a very high one, is gone, unless I scroll & scroll & scroll!  This is the most confounding remote I've ever seen, it's like very old technology, like I went back in time... smh

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    StevenCee

    Thanks for the post.

    Can you please provide more specific information regarding the audio guide issue you are experiencing? Is this only happening a specific channel or does this happen across all channels? Does this happen sporadically or is it continuing to happen?

    With more information we will be able to assist you further.


    Thanks,
    Danny

    • StevenCee's avatar
      StevenCee
      Roku Guru
      5 years ago

      Hi, It's only happening on one channel, and not always, but over 50% of the time.

      • Dcshell2002's avatar
        Dcshell2002
        Newbie
        4 years ago

        I am having a similar problem with my Roku 3. The audio navigator narrates things like turning tv on or off or increasing volume on tv. It’s really annoying! Please help!