Solving playback issues

[Goodyoneshoe202]

My Apple TV app is not working on my Roku tv. It is a brand new TV. All my other apps are working fine. I have tried to uninstall and reinstall, restart the power. None of this has worked. When you click on the app, it just spins and spins and spins.

[RokuEmmanuel-D · Accepted solution]

Thanks for reporting this issue here in the Roku Community, @Goodyoneshoe202!

We understand that you're having trouble streaming on your Apple TV Plus on your Roku and we'd like to help you out. 

If you have followed all the recommended steps and the issue is still occurring, it may be helpful to contact Apple Support for additional assistance. They offer advanced troubleshooting techniques that can aid in resolving your issue effectively.

We are hoping that everything will be sorted out for you soon. 

All the best,
Emman

[AndrewB71]

I just added a new subscription to appletv plus with the black friday deal...set up the account, put in credit card info etc. And I am unable to watch it keeps telling me to renew and I have even tried this which, in turn, tells me that I already have an active subscription. Going in circles.

I did contact apple support and spent nearly 2 hours on the phone and they couldn't figure it out either. They gave me a ticket number and said they are working on it, thay this has been happening with roku a lot.

[maninpdx]

Not just that Apple TV app is broken, entire Roku Premiere+ box restarts whenever Apple TV app is launched. Tried all remedies including power cycle the box, software update, reinstalling/installing app, removing unused apps to make room in memory. This is a serious situation that merely invoking the app is bringing down the entire system.

[Goodyoneshoe202]

A work around is to use Google Chromecast and download the Apple TV app. I can watch it via Chromecast but cannot directly on Roku TV, which is ridiculous because I bought my Roku TV at Best Buy and they had a promotion with three months of free Apple TV and it does not work on the TV that they're selling the promotion for.