Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
makaiguy
Community Streaming Expert

Re: All channels pixelated. Pretty much nothing watchable

Jump to solution

@shop99er-

Settings > Network > Check Connection

After this completes, it returns you to the Network > About page.  What does it report as your Internet Download Speed?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
shop99er
Binge Watcher

Re: All channels pixelated. Pretty much nothing watchable

Jump to solution

Came us as "good" 8 MBPS

0 Kudos
shop99er
Binge Watcher

Re: All channels pixelated. Pretty much nothing watchable

Jump to solution

I'm starting to believe all 3 of the HDMI ports are failing.

0 Kudos
AvsGunnar
Community Streaming Expert

Re: All channels pixelated. Pretty much nothing watchable

Jump to solution

@shop99er 

Generally, if all the HDMI ports are having an issue, there is usually an issue with one of the boards inside the TV.  (hardware issue).

Unfortunately, unless you perform the repairs yourself (replace the defective board), usually cheaper to just purchase a new TV.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

shop99er
Binge Watcher

Re: All channels pixelated. Pretty much nothing watchable

Jump to solution

That's what I'm learning. Probably gonna go shop for one on Tuesday, when I'm in Tacoma.

Thanks to everyone for your input. It was all a huge help.