Smart home app

[JESUSSAVESFOREV]

I bought a subscription for smart home yesterday and it does not show up on my app. I contacted support and restarted, disconnected and waited till today but still shows I do not have a subscription on the app.

[BrandoConmando]

I had the same issue. It showed up 27 hours later and now won't activate the address. Been a headache for a few of us I've seen here and Roku hasn't helped a single one of us. Crossing fingers is about the best thing that can be done sadly.

[cristyj]

Same Here!!!! My free trial just ended and I signed up, but it says I have no active subscription.  I'm going out of town tomorrow! I canr figure out how to actually contact roku!

[JESUSSAVESFOREV]

Yes, same thing with me. Bought the camera had a free trial so I bought the subscription.  Talked to support twice, told me it's their system and it should work soon both times.

[mlippert]

My free trial ended yesterday, and I too bought a subscription for smart home camera monitoring and it says I have no active subscriptions in both the app, and when I log into my.roku.com, the payment came out of my bank account but there are no active subscriptions in my roku account, and now I have none of the premium monitoring features I had during the free trial period.

[cristyj]

Here's how I fixed it...delete the cameras and uninstall the app. Don't reset it as you'll lose your history. Then reinstall the app, and re-add the cameras. It recognized my subscription at that point and is working fine now.

[JESUSSAVESFOREV]

I did all those things and it didn't work BUT today I got up and it's working fine.

[SprouseHouse]

I've had the same problem as the rest of you.  Fixed it by just deleting one camera (the easy one to reach)in the app, unplugged it and reinstalled it following the instructions in the app. It reinstated my subscription.  Now all cameras seem to be working like they should.  I didn't want to delete all cameras and start over because most are hard to reach.  Also i didn't have to push the reset on the camera, just showed the RQ code to the camera and it reconnected to the WiFi on its own, very easy and quick.  It all started because my credit card was updated and the payment didn't go through until I updated payment info.  Subscription renewed on the web site but never renewed in the Home App.  Hope this helps!