Smart home app

[RokuReynan-L]

Greetings everyone! 

Thanks for letting us know about having this issue with the video. We'd like to look further into this.

Could you please provide us with the details below?

• Camera model, MAC address, and Firmware version
• Phone brand, model, and OS version
• Make/model of the modem/router
• Your internet service provider
• App version
• Log ID

We'll wait for your response.

Thanks,
Roku Community Team

[TL64]

1 - wire-free video doorbell -MAC 7C67AB5665AB Firmware - up to date V5.2.019

1- wire free video doorbell -MAC7C67AB3DDC3D Firmware - up to date v5.2.0.19

1 Color Smart Bulb -MAC7C6AB307205 -Firmware -up to date - v1.1.1.15

3 Color Smart Bulbs -Firmware up to date v1.1.1.15 I can provide MAC for all if needed

2 Smart Light Strips can provide if needed 

Phone = Samsung Galaxy S21 Android One UI Version 6.1 updates current.

My Son's phone is a Samsung Galaxy S22 Ultra -updates current 

WIFI 6 Router + No name found on Modem - I do have a MAC address if needed

Provider: Spectrum = All equipment up to date 

I have not sent any logs. I've only posted my issues here. 

[renojim]

@Guitarguts63, what happens if you turn Wi-Fi off on your phone and just use the cellular network?

[RokuReynan-L]

Hi, @TL64.

Thanks for getting back to us!

 We appreciate you providing the details we need to investigate this issue further. We've already forwarded this to our appropriate team and will let you know once we have an update.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Roku Community Team

[EL89]

I am having the same happen after resetting every **bleep** thing on my  Wire-free Video Doorbell. The roku app is trash. Mac 7c67Ab5637ed

[baelydon]

I've been having a similar issue for about a week, maybe two.  It'll work for about 2-3 days without issue, then randomly nothing works anymore and I get messages about failing to get data and whatnot, depending on what I was trying to do.  This is the first time this issue has occurred in the ~2 years I've had my lights.

However, there may be an easier way to get your stuff to work again (OP) without having to uninstall the app & reinstall it... if you haven't already tried this of course.

**This works for me, curious to see if it'll help you &/or anyone else...

-In the app (Android), at the bottom of it's 'home' screen, tap "Account";
-Then tap "Account  >"
-Tap "Sign out" (should refresh to the sign in screen)
-Sign back in.  (I got tired of entering this info, so I save my login credentials to Google and just use my thumbprint now)

That's it.  That's all I have to do to get it working again.... for another 3 days-ish, I honestly haven't paid that much attention to it to know for sure.  I'm also assuming you'll probably have to sign out of the account/accounts on all phones/tablets.

If it works, it should be faster than uninstalling and reinstalling, plus you wont have to set everything up again (rules/groups/etc).  I DO however have to re-order the lights in my groups... I named them like Desk Left & Desk Right, and the left and right get swapped as far as how they're listed in the "group".

All I can add to the issue/bug report is that I usually leave the app running on my phone.  I only have a couple bulbs but don't alter them but a couple times throughout the morning or evening.

App is v3.2.2.441
Samsung Galaxy S22 Ultra (SM-S908U)
Android 14 (w/One UI 6.1)

[PJP]

• Door bell camera records events but error code 1003 shows on screen when trying to view live. Reinstaling APP & rebooting phone fixes the problem temporarily but then problem re-occurs. There is a glitch that Roku has failed to address

[PJP]

Samsung S21FE using Android 14 Doorbell camera was working fine for over a year .  Optimum is my provider no change in router, no change in Modem. 5 other Roku cameras connected on my same system work fine.  Nothing has changed on my system for over a year so the problem is your doorbell device or software glitch. Fix it or send a new camera.

[EL89]

Same exact problem. Tapping settings, trying to delete the device, trying to report incident does nothing, goes nowhere. No new window/box/drop down or anything pops up. 

[EL89]

Same thing happens using cell network internet