Smart home app

[emilu2121]

Setting up Roku home monitoring in the app. I go to activate and resume set up. Click on step 1 to add my address and nothing happens. It loads briefly bjt stays on the same page. How do I enter address, emergency contact info, address, & code word if it won't load in the app? #noonlight #homemonitoring

[RokuEuniceL]

Hi @emilu2121,

Thanks for posting to the Roku Community!

We're happy to assist you with the problem with your Roku Smart Home app. 

• Are you using Android or Apple?
• Have you updated the software on your phone?
• Are you connected to 2.4 GHz Wi-Fi?

Please be advised that the Roku Smart Home app for iOS is compatible with Apple devices running iOS 14.0 or higher and version 7.0 or higher for Android. Try to uninstall and reinstall the app after ensuring your software is up-to-date. Also, ensure your smartphone or tablet is connected to your 2.4GHz Wi-Fi network. You can check out this link here for more details about the Roku Smart Home app.

Warm regards,

Eunice

[Shane1976]

I've done all that and still can't enter my info. 

[RokuTakashi]

Hi @Shane1976,

Greetings and welcome to the Roku Community!

We appreciate you inquiring about the Roku Smart Home features, and we would like to know more about the issue you're having. Could you please tell us more about the specific information regarding the issue? Are you subscribed to Smart Home Monitoring? In addition, is there an error message when entering your credentials?

Your response would be much appreciated so we can assist you further.

All the best,
Kash