Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Robin9
Newbie

frozen streaming stick 4 and i have tried everything

I have replaced batteries in remote, I have paired it and unplugged everything and back again but comes back to the home screen and I can't go anywhere else.  What can I do or do I need a new Roku stick

Labels (1)
0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: frozen streaming stick 4 and i have tried everything

We don't have enough information to determine if you need a new stick, a new remote, or a new Wi-Fi receiver.  The model number of your stick would help, but If it came with a USB cable with a "bump" in it, that's the Wi-Fi receiver.  The remote won't work if it's not there or is faulty.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.