Channels & viewing

[rem770]

installed Veeps app. Launch the app. Get the splash page and the app crashes.

• Uninstalled and rebooted Roku 
• Reinstalled app / rebooted the Roku / still crashes
• cleared out the cache / Veeps app still crashes

Any ideas where to go now?

Model: 4670X - Roku Extra

software 14.0

[SuperKPG]

Same issue here. I think it started with the Veeps App 2.0 update that went out mid-November.

[rem770]

SuperKPG, I reached out to VEEPS tech support. They are aware of the issue with the VEEPS app with some Roku units. They said they are working on it. They are estimating another week or so for the fix. Of course they suggested to use Apple TV in the mean time or hook up your computer with an HDMI cable to the TV to watch VEEPS. We'll see. At least they are acknowledge they have a problem and a fix will be happening soon. We'll be monitoring their progress. 

[SuperKPG]

Thanks for the update! Worst time of year for this to happen.

[RokuTakashi]

Hi, @SuperKPG @rem770 

Thanks for posting here in the Roku Community.

We understand the issue you have encountered with the Veep app crashing upon start-up on your Roku device, and our team appreciates your effort in contacting the channel provider regarding this matter.

We recommend continuing to work with the channel provider since the channel provider can address any issues within an app. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers. 

We hope that this will be sorted out soon.

Best wishes,
Kash