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Hoffy18
Newbie

Two Roku devices not sharing

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My two Rokus are not paired - how do I pair so I don't pay twice for same channel?

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renojim
Community Streaming Expert

Re: Two ROKU Devices not sharing

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If you're subscribing through Roku the devices must be linked to the same Roku account.  Check the email address displayed under Settings->System->About on each device.  If they don't match you'll have to factory reset one device to link it to the other account.  There's no way to merge accounts.  If they are already linked to the same account then you may want to contact support at https://support.roku.com/contactus so they can get to the bottom of it.

If you're not subscribing through Roku then it should be a simple matter of logging in with the credentials for that service on each device.

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renojim
Community Streaming Expert

Re: Two ROKU Devices not sharing

Jump to solution

If you're subscribing through Roku the devices must be linked to the same Roku account.  Check the email address displayed under Settings->System->About on each device.  If they don't match you'll have to factory reset one device to link it to the other account.  There's no way to merge accounts.  If they are already linked to the same account then you may want to contact support at https://support.roku.com/contactus so they can get to the bottom of it.

If you're not subscribing through Roku then it should be a simple matter of logging in with the credentials for that service on each device.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.