Roku setup

[1censordshopper]

Brand new device used it for maybe 2 hours went to sleep woke up 6 hours later to it not showing any networks even though I live in an apartment complex so networks should of been seen even if my wifi was not working. Unplugged it many times restarted it same thing. I do the factory reset and now its stuck in the remote pairing screen and both the remote and the box continuously blink. I cant contact anyone about this as there is no roku help so I am going to return it and never get this ish again.

[RokuJanadeeK · Accepted solution]

Hi @1censordshopper,

We regret hearing about this experience and thanks for reaching out.

You can perform a hard reboot on the device by unplugging its power source, waiting for about 10-15 minutes, and then trying again to see if that works. If the issue persists, we would recommend performing a factory reset on the device to reset everything. You can learn how here: How do I factory reset my Roku® streaming device?

We hope this helps!

Sincerely,
Janadee