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Someone has same username and password as me and is using my roku account

An ex boyfriend set up my roku stick using his email address and password. I know them. Now his bedroom roku ready tv is mirrored off my bedroom tv and my down stairs tv. He’s added a channel that I paid for before discovering it. 


I can see his bedroom TCL roku ready tv on my account ...on both TVs with roku sticks. My bedroom tv doesn’t show on my account but his TCL one does. 


I dont dare delete his tv because I’m not sure how to add mine. Any help would be greatful. Valerie 

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Re: Someone has same username and password as me and is using my roku account

It's a little hard to follow, but it sounds like there's multiple devices and two Roku accounts involved and some devices are linked to one account and some to the other.  Is that right?

You can manage the devices linked to a particular account at using the email address that's displayed under Settings->System->About on each device.  I think you want to unlink some devices from one or the other accounts.  If your payment method is attached to an account that isn't yours, you had best remove it.  You'll need to cancel any subscriptions that are through Roku (which you can also see at ) before you can remove the payment method.  Otherwise if you're still on friendly terms, get the account owner to change it to his.

The only way to link a device to a different Roku account is to factory reset it and start over.

How to factory reset your Roku Smart Home device | Official Roku Support

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