Roku setup

[RK15]

Our Roku Hisense tv said to update software. When we tried it said error so I did a factory restart. Now all I have on our screen for menu is Home and Settings. No apps not even a search. I have had excellent internet connection the whole time. What do I do?? 

[RokuRiamie-D]

Hi @RK15,

Welcome to the Roku Community!

We noticed in your post that your Hisense Roku TV is having trouble updating the software. We would like to take a closer look into this issue.

Could you please tell us the specific error code/message that you get when you're trying to update your Roku TV? Providing these details will help us to further investigate the issue.

Thank you for your cooperation and understanding.

Cheers,
Riamie