Forum Discussion
I apologize for the trouble you are experiencing with your Roku Express. Here are a few things you can try to troubleshoot the issue:
Make sure you are using the correct remote for the device. If you are using a universal remote, try using the original remote that came with the device to see if that resolves the issue.
Check the batteries in the remote. If the batteries are low or dead, the remote may not function properly. Replace the batteries with fresh ones and try again.
Make sure the device is updated to the latest software version. To check for updates, go to the Home screen, then select "Settings" > "System" > "System update" > "Check now."
Reset the device to its factory settings. To do this, go to the Home screen, then select "Settings" > "System" > "Advanced system settings" > "Factory reset." Keep in mind that this will erase all your personal settings, so you will need to set up the device again from scratch.
If none of these steps resolve the issue, it is possible that there is a hardware issue with the device. In that case, you may need to contact Roku customer support for further assistance.
- ttibbs3 years agoBinge Watcher
Hi ChippyTech,
I pressed the reset button on the streaming player and everything is working now. There is also a hidden reset button where the batteries go on the remote if that doesn't work. Nothing in the setup guide tells you about these!
ttibbs