Forum Discussion

Fattonymtb's avatar
Fattonymtb
Newbie
5 years ago

Setup stuck on language screen

I have a brand new Roku Express and it is stuck on the Let’s Get Started screen to select the language.  I have tried the plug/unplug, take out/insert batteries steps and it doesn’t work. The re...
TV & Player Setup
Fattonymtb's avatar
Fattonymtb
Newbie
5 years ago

Update: got it working but I had to literally set the remote 2-3 inches from the front of the receiver for it to work.

 

sarpo11's avatar
sarpo11
Newbie
5 years ago

I have the same problem...cant even get to the language set up screen...cant get rid of the bouncing Roku screen saver...what to do???

  • renojim's avatar
    renojim
    Community Streaming Expert
    5 years ago

    sarpo11, first of all that's nothing like the "same problem".  You need to be more specific.  What's the "bouncing Roku screensaver"?  If you're speaking of the initial startup animation with the jumping/bouncing letters, that's not a screensaver.  If you're using your TV's USB port, use the supplied power adapter.  Otherwise, start a new thread giving as much detailed information as possible including the Roku model number that's written on it somewhere.

    • ttibbs's avatar
      ttibbs
      Binge Watcher
      3 years ago

      It is Dec 2022 and I am surprised that there isn't an answer here, yet.  I am stuck on the bouncing startup screen and I wonder if it is because I have a very old tv. I can't get the remote to communicate yes to the English.  Batteries are good and all included wiring was used. I have a Roku Express 4K+ SKU3941R with a Sony TV.

      It doesn't seem like the remote is pairing.  I press the reset button and it blinks green for a bit, then rapidly blinks and then stops.  The streaming player blinks in sets of 3. I will try to set up an account and see if that helps.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        ttibbs

        Thanks for the post.

        Can you please clarify the issue you are experiencing? Are you getting stuck on the bouncing logo screen or the language selection screen? Did you try replacing the batteries in the remote?

        With more detailed information, we will be able to assist you further.


        Thanks,
        Danny

  • ttibbs's avatar
    ttibbs
    Binge Watcher
    3 years ago

    Hi sarpo11,

    I pressed the reset button on the streaming player and everything is working now. There is also a hidden reset button where the batteries go on the remote if that doesn't work. Nothing in the setup guide tells you about these! Good luck!

    ttibbs