Roku setup

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hummingbird95
Reel Rookie

Re: Roku ultra never turns off (light stays on constantly)

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Agree! The light on my older Roku Ultra box would dim and turn off. This new one stays on constantly. I had to remove it from my bedroom and put my older one back in bc the light was waking me up. They need a fix for this. 

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hummingbird95
Reel Rookie

Re: Roku ultra never turns off (light stays on constantly)

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Considering returning mine too. I just bought it last Saturday. Hate the light. 

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RokuJechealR
Community Moderator
Community Moderator

Re: Roku ultra never turns off (light stays on constantly)

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Hi @hummingbird95,

A warm welcome to the Roku Community!

Thanks for letting us know about the behavior you are seeing with your Roku Ultra, and we're sorry for any inconvenience this may have caused you.

Please be aware that Roku streaming players are low-power devices that are designed to remain on and always connected to the internet. There is no "power button" to press on or off. In addition, a permanent connection also allows your Roku player to download new OS software and channel updates automatically without interrupting your use of the player.

We suggest enabling a feature called auto power savings that allows a selected Roku Ultra model to enter a low-power mode after sitting idle for 20 minutes (meaning it is not streaming content or being controlled by a remote or mobile app). A player in this state will "wake up" when the TV is turned on or a button is pressed on the remote.

To learn more, including which players support this feature, check out the article that explains how to disable auto-power savings on your Roku streaming player.

We hope you'll find this information useful. Please let us know if you still have any concerns or questions.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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dfparedes
Reel Rookie

Re: Roku ultra never turns off (light stays on constantly)

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Ir turns out that pressing the volume down button it turns off the light 😶, any one else to confirm?

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SandyUT
Channel Surfer

Re: Roku ultra never turns off (light stays on constantly)

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The Roku staff dont seem to read the issue or care.  So many responses about the energy consumption  and other BS.  Listen - the light is white, bright and the user has to use work around to make the light turn off…its not right!

janky solutions seem to be all that is being shared.  No way a new model is this prone to all this jankyness after decades of solid models that just work like they should.  

 

ROKU are you listening???  Your engineers failed on this one.  The older ultra versions I bought off eBay work like magic.  The new one is total **bleep**.  

Emissary35
Roku Guru

Re: Roku ultra never turns off (light stays on constantly)

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Roku could just create a new option in the settings to completely disable the light, that would solve the problem, but they won't. I don't even see the point of the light, why do they have to even include the light on the front of the player? I don't see it serving any purpose other than being an annoyance. You don't need the white light to tell you the player is on, you can tell it's on when you turn your TV on and see the apps and videos.

The moderators just keeps copying and pasting the same junk response. They are not even fully reading, understanding, or caring what the problem is. They just run to their troubleshooting script and highlight, copy, paste, repeat and then nothing gets resolved.

That's Roku customer service in a nutshell!

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Sanosan
Newbie

Re: Roku ultra never turns off (light stays on constantly)

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You have to disable the auto Power savings. I just found another post in reddit.

Go to SYSTEM than POWER then Auto Power savings uncheck the box that says after 20 mins of no interaction.

White led will disappear when the TV is turned off using the Roku remote.double press the power button on remote to turn both TV and Roku on.

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wxman2001
Channel Surfer

Re: Roku ultra never turns off (light stays on constantly)

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Do you NOT read what others are posting? Your instructions help no one when watching something on the ROKU. That bright LED stays on for the entire time. It is super annoying when watching something in a dark room and that white light is super bright. We should be able to turn it OFF completely, not just when we power it off. Now go back and find instructions on how to do that. Oh wait, there are none!!!!  You know what the only solution is right now? A piece of black tape over the light. 

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BlueSkyHi
Binge Watcher

Re: Roku ultra never turns off (light stays on constantly)

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Roku support, particularly on this forum, are either refusing to listen or don’t understand English.  Cut ‘n’ pasting a greeting and then boilerplate information that is wrong is not appropriate.

There should be a definitive on/off switch in firmware for this light.

Until then, a cheap piece of tape works.

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wxman2001
Channel Surfer

Re: Roku ultra never turns off (light stays on constantly)

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ROKU doesn't use humans for CS anymore. It's just's AI bots responding to us. This company is quickly going downhill. 

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