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Roku setup

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Judy9
Level 7
4 weeks ago

Roku express 4k won't turn on

The serial number is SO1432854P53. It won't power up.

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1 REPLY 1
RokuKariza-D
Community Moderator
Community Moderator
4 weeks ago

Re: Roku express 4k won't turn on

Hello @Judy9 

Thanks for the post.

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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