Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Itsjake100
Reel Rookie

Roku Streaming Stick+ keeps becoming unresponsive

Hi, my Roku Streaming Stick+ keeps becoming unresponsive. I cant do anything with the remote or the app, and sometimes it displays a message saying the advanced wireless receiver (The chunky power cord with the WiFi stuff in it) isn't connected. I keep having to unplug it and plug it back in. This morning just trying to look at my cameras I had to reboot it twice before I could get into the camera app

Labels (1)
0 Kudos
1 REPLY 1
RokuJohnB
Community Moderator
Community Moderator

Re: Roku Streaming Stick+ keeps becoming unresponsive

Hi @Itsjake100,

Thank you for posting here in the Roku Community!

We're here to assist you with your concern about your Roku devices that are getting an error message "Missing Advanced Wireless Receiver." 

To look closely into the issue, we would like to gather some information. Kindly provide us with the following details:

  • When did you start to experience the issue?
  • Did you receive the latest software update before this issue started?
  • Model of your Roku Streaming Stick

We look forward to hearing from you soon.

Thanks,
John

John
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.