Forum Discussion

cjackson's avatar
cjackson
Reel Rookie
6 years ago
Solved

Roku Express (Model 3900x) - Suddenly no power/signal

My Roku Express, has stopped working.  I have tested the HDMI cable, various power sources to the Roku Express and yet the Roku Express is non responsive.  Previously a light on the Roku Express woul...
TV & Player Setup
  • RokuDanny-R's avatar
    RokuDanny-R
    6 years ago

    cjackson 

    Thanks for the post.

    Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
6 years ago

cjackson 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

  • Makraft's avatar
    Makraft
    Reel Rookie
    6 years ago

    I have tried EVERYTHING,  no signal, no lights. 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      6 years ago

      Makraft 

      Thanks for the post.

      Can you please provide more information about the issue you are seeing? How are you powering the Roku device? Is the device being plugged into the TV USB port or is it plugged into a wall outlet with the provided cable and adapter?

      With more information we will be able to assist you further.


      Thanks,
      Danny

      • Makraft's avatar
        Makraft
        Reel Rookie
        6 years ago

        It is plugged in the tv with hdmi, and power to the wall. Isnt that standard?

        It is less than 8 months old.