Forum Discussion

cjackson's avatar
cjackson
Reel Rookie
6 years ago
Solved

Roku Express (Model 3900x) - Suddenly no power/signal

My Roku Express, has stopped working.  I have tested the HDMI cable, various power sources to the Roku Express and yet the Roku Express is non responsive.  Previously a light on the Roku Express would light up or blink to indicate power.  No there is nothing, zylch, nada...

Please help.

TV & Player Setup
  • RokuDanny-R's avatar
    RokuDanny-R
    6 years ago

    cjackson 

    Thanks for the post.

    Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

21 Replies

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  • Joe23's avatar
    Joe23
    Newbie
    5 years ago

    So what was the solution? Do we just message the Danny on this thread or what? Same issue with the same device

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      Joe23 

      Thanks for the inquiry.

      Please see my previous post and I'll be able to assist you further.


      Thanks,
      Danny

    • P-nej's avatar
      P-nej
      Newbie
      5 years ago

      I also just developed the same issue with the Roku Express - 3900X, Also no light and mine tells me that it is connected but that my source is low (speeds are good though; my internet company and I tested it) When I try to "connect anyway" it says it can't

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        5 years ago

        P-nej 

        Thanks for the post.

        Can you please provide more information about the issue you are experiencing as well as specifying the issue you are seeing? How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?


        Thanks,
        Danny

    • Valsmil's avatar
      Valsmil
      Binge Watcher
      4 years ago

      I have same problem..tried reset, USB to tv shuts off tv, tried different HDMI, How do u reply to Danny ? What was solution?

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Hi Valsmil

        Thanks for the post.

        Could you clarify to us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

        Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

        Let us know how it goes!


        All the best,
        Kariza

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    cjackson 

    Thanks for the post.

    Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

    • Makraft's avatar
      Makraft
      Reel Rookie
      6 years ago

      I have tried EVERYTHING,  no signal, no lights. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        6 years ago

        Makraft 

        Thanks for the post.

        Can you please provide more information about the issue you are seeing? How are you powering the Roku device? Is the device being plugged into the TV USB port or is it plugged into a wall outlet with the provided cable and adapter?

        With more information we will be able to assist you further.


        Thanks,
        Danny

  • Valsmil's avatar
    Valsmil
    Binge Watcher
    3 years ago

    I had same problem 3930 express must overheated from being on all time plugged in, it was only 7 months old and would cost more to ship back so just bought another

     

    • Xx501xx's avatar
      Xx501xx
      Newbie
      3 years ago

      My Roku won't light up or come on all the sudden.... Anyone know the issue? Tried multiple cords and power supplies. Even tried 30 watt power supply... Also tried dif tvs.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Xx501xx,

        Thanks for posting in the Roku Community!

        If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.

        Please keep us posted.


        Best regards,
        Mary