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Roku 3 says not connected - need help

trying to set up my roku 3  power is on roku comes up on tv screen  says not connected  but remote will not scroll down the menu so i can activate it...

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Retired Moderator

Re: Roku 3 says not connected - need help


Thanks for the post.

Can you please specify the issue you are seeing? What are the steps to reproduce the issue? Can you provide a screenshot of the issue on screen?

With more detailed information, we will be able to assist you further.


Danny R.
Roku Community Moderator
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Reel Rookie

Re: Roku 3 says not connected - need help

I'm having the same issue with a Roku 3 that a neighbor gave me.  How do I get it added to my existing account and get it to work?

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Community Streaming Expert

Re: Roku 3 says not connected - need help


Fire it up and go to the menu system. Settings > System > Factory reset


With power applied, press/hold the reset button/pinhole (depending on model) for a continuous 30 seconds.

Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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