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Lizard1989
Newbie

New user- old system - broken remote

Got a used Roku thing to hook to my TV but the remote control does not work. 

Tried to add the app to use my phone as the remote but I can only use the remote after I connect the Roku device to the Internet... But I can't connect it to the Internet without a remote. 

Am I misunderstanding a step here or is it legit stuck in this annoying loop? Plz tell me there is a way around this that does not include having to purchase a new remote. 

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renojim
Community Streaming Expert

Re: New user- old system - broken remote

Sorry, there's no way around getting a physical remote.  If you tell us what model number is written on it we can tell you if you can get away with a cheap universal remote, whether you need a proprietary Roku remove, or whether it's pretty much obsolete and and not worth getting a remote.

What kind of remote did you get with it?  If there's a microphone button on the remote or a little button on the back or inside the battery compartment then the remote has to be paired before it will work.

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makaiguy
Community Streaming Expert

Re: New user- old system - broken remote

.. and as a used Roku, you may not even have been supplied with a remote that's compatible with your Roku model.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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