Help

Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Okiegirl23
Newbie
‎12-07-2022 12:46 PM

Hisense 28" roku purchased old tv cant sign in

I received tv and tried signing in but there is someone's email signed in already. I have tried everything except factory reset. Every procedure wants me to put in a password or roku pin...if I had that information I wouldn't be writing now. Any help would be very helpful

0 Kudos
2 REPLIES 2
Strega
Roku Guru
‎12-07-2022 01:06 PM

Re: Hisense 28" roku purchased old tv cant sign in

Once you've tried everything except a factory reset, then it's probably time for the factory reset.  (Really the seller should have done that before selling it.)

0 Kudos
makaiguy
Community Streaming Expert
‎12-07-2022 02:23 PM

Re: Hisense 28" roku purchased old tv cant sign in

Yes, Factory reset is the only way to connect a Roku to a different Roku account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos