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Hisense 28" roku purchased old tv cant sign in

I received tv and tried signing in but there is someone's email signed in already. I have tried everything except factory reset. Every procedure wants me to put in a password or roku pin...if I had that information I wouldn't be writing now. Any help would be very helpful

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Roku Guru

Re: Hisense 28" roku purchased old tv cant sign in

Once you've tried everything except a factory reset, then it's probably time for the factory reset.  (Really the seller should have done that before selling it.)

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Community Streaming Expert

Re: Hisense 28" roku purchased old tv cant sign in

Yes, Factory reset is the only way to connect a Roku to a different Roku account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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