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Garbled sound with my new Roku when disconnecting cable TV box

I just got a Roku wanting to get rid of my Xfinity TV service.   When disconnecting the cable TV box I lost my picture and got a list of instructions.   So plugged back in and turned off the Roku and TV while disconnecting.   Ok that worked.   Then I unplugged the cable coming from the splitter with Roku & TV turned off.   When I turned it back on the audio was garbled.   So I hooked the cable back up to the TV box which got rid of the garbled audio.   There is no power to the TV box....   I don't know what to try next.

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Re: Garbled sound with my new Roku when disconnecting cable TV box

Hi @JR7173

Thanks for reaching out here in the Community!

We would recommend taking a look at the troubleshooting steps provided by our Support page here: What to do if you do not hear sound from your Roku® streaming player

What to do if your Roku streaming player will not power on

We hope that's helpful!



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