Roku setup

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Cannot watch Roku after setup

After the setup was complete, it continually takes me to back to the same setup screen and asking for email and etc. 


I have unplug the Roku, powered off the TV but still the same results. 

Please assist

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Roku Guru

Re: Cannot watch Roku after setup

go to your phone or computer and check your email.  Did you get an activation email? 

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Roku Guru

Re: Cannot watch Roku after setup

Hey @aparham7

We're here to help!

Have you tried performing a factory reset on the affected device? If not, we recommend giving it a shot then try linking your Roku account once again.

Performing a factory reset using the hardware reset button

  1. On the back or bottom of each Roku device is a reset button. On some devices, there is a tactile button, while other devices have a pinhole button.
  2. If your device has a pinhole button, you will need a paperclip to perform the factory reset.
  3. Once the reset button is located and your Roku device is powered on, press and hold the reset button firmly for about 10 seconds. The indicator light or status LED will blink rapidly on most Roku devices when the factory reset is complete.

For more information, check out this Support article: How do I factory reset my Roku® streaming device?

If still no dice, reply here with the serial number of the Roku device. It can be found at the back or underneath the player itself.

Please keep us posted.

All the best,

Kariza D.
Roku Forum Moderator
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