Roku setup

[ltallinger]

All Roku devices in my house stopped working Saturday Morning.  I have internet access on ever other device except for Roku and Alexa.  I broke down and tried a factory reset on one of the Roku's Ultra models, and now I cannot get the email to reactivate.  I am using the same email address that is associated with m account and the device said it was connected to the internet prior to me requesting to send the reactivation email.  I have Cox Internet, and they have eliminated the b internet protocol; there is nothing I can do about it.  I'm not sure if that is the problem's ultimate cause of the problem but I have seen other posts about that....Thank you for your insight!

[RokuMary-F]

Hi @ltallinger,

Welcome to the Roku Community!

I'd be happy to take a closer look to see how we can help. Have you checked for the activation email in your spam or junk folder if it's not in the inbox?

If yes and you are still having issues receiving the activation link through email, please provide your Roku device's serial number so we can assist further.
Please keep us posted.


Best regards,
Mary

[ltallinger]

SO2A213LMMJ3

[RokuMary-F]

Hi @ltallinger,

Thanks for following up.

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary