Roku setup

[jcotton63]

Can't update software error 003 and tried every suggestion on this site.l  This is fresh out of the box and will not budge.  Hot spot, wired, wireless, 3 different wireless accounts.  Nothing.  How do I get my money back from Roku.  I have 2 other Roku's that work just fine.  Upgrading my upstairs viewing with a new, out of the box and it's a complete failure.  Both the box and the stick.

[GraceTeson]

Scenario: can’t update software during setup. I’m in an apartment so I can’t restart the router
Troubleshooting performed: tried hotspot, unplugging and plugging back in
Issue ID/Serial number/Software version and build: PW-010-081
Channel software version, if applicable: 11.0.0 build 2842-EY
Anything else we should know?:

[atc98092]

Roku is having an issue with some of their servers. It's nothing on your end, and Roku is working on the issue.

[RokuReynan-L]

Hi, @jcotton63.

Greetings from the Roku Community!

We sincerely apologize for any inconvenience this may cause. We are currently experiencing a temporary outage for software updates. Our team is actively investigating the issue and is committed to providing you with an update as soon as we have more information. In the meantime, we appreciate your patience and understanding as we look in to this issue.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks, 
Reynan

[Havox]

My roku express has been restarting itself for unknown reason for the past few months. It wasnt so bad to where it was a problem. Its now restarting so often, its become a problem. So i tried updating it. Error 003. Ok, so i factory reset the device. It restarts and goes to the setup. I click english, i choose my wifi, type password, it connects. Instantly Error 003. Cant update software. Please wait a few minutes and try again. Im on fiber optic internet. I hit the home button and then back button, 5 times each. And took a picture of the dialog box that appeared. It reads:

Issue report tracker

MODEL: 3960X - Roku Express

Serial number : X02600DL15P1(S0KC339L15P1)

Software Version : 14.0.4 - Build 12221-ED

Timestamp: 2025-01-08T01:06:14Z

Please use Issue ID P1-010-146 to report the current issue. 

How do i resolve this issue

[thehughes]

I too am experiencing the update error. your website says you knew of this problem over a year ago. well fix it or i return the tv and tell walmart that i will tell others to not buy this tv as it is a failure. Fix it now

[thehughes]

how can we know when you have fixed the problem??????

[RokuRiamie-D]

Hi Community users,

Greetings from the Roku Community!

We appreciate you bringing to our attention that you're having trouble updating the software of your Roku devices. No worries, we would be more than willing to take a closer look into this issue.

We have coordinated this with our Roku appropriate team for further investigation. Please provide us with the following details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We look forward to your response.

Cheers,
Riamie