Roku setup

[Blujay57]

I got that message on the 4th try. The first 3 tries resulted in nothing. ROKU says setup is "Done", but nothing is ever sent to the ROKU TV that I'm trying to activate. "Support" that does nothing but show me other peoples complaints is NOT support. Based on the kind of support I'm finding it is obvious that ROKU does not care!

[RokuMary-F]

Hi everyone,

We suggest clearing the cookies of your browser to see if that resolves the issue they are experiencing.

Please try doing this and see if it helps with what you're experiencing.

Thanks,

Mary

[AnnieF]

I bought a Roku for my second TV. Haven't been able to activate since Mon  22nd. Kind of getting upset. Have no problems w my first Roku I activated 2 years ago.

[RokuMary-F]

Hi @AnnieF,

Thanks for the post.

• Have you tried the troubleshooting step that I provided in my previous post?
• We would recommend taking a look at our Support page for more information regarding activating your Roku device: How to activate or link your Roku® streaming device

Please keep us posted on what you find out.

Thanks,

Mary

[RokuMary-F]

Hi @Rikkisspot,

Thanks for the post.

• We suggest clearing the cookies of your browser to see if that resolves the issue they are experiencing.
• We would also recommend taking a look at our Support page for more information regarding how to resolve an issue when activating or linking my Roku streaming device: How to activate or link your Roku® streaming device

Please try doing this and see if it helps with what you're experiencing.

Thanks,

Mary

[Crystalz0619]

Hi, were you ever able to activate your roku? I am having this issue going on day 2.

[RokuMary-F · Accepted solution]

Hi @Crystalz0619,

Thanks for getting in contact about the player activation issue.

• Have you tried clearing your cookies or cache or reloading the web browser or use a different one to access http://my.roku.com?
• Do you have a computer you can access the website with?
• I've provided a link below to go into further detail on how to resolve player activation issue: How to activate or link your Roku® streaming device

Please let us know if there's anything else we can help you with.

Thanks,

Mary

[Crystalz0619]

Hi. Thank you for getting back to me! I just tried it again and it worked.

[Chelle_233]

@Crystalz0619 Mine is still not working and say it’s down for maintenance. What did you try for it to work? Thanks 

[AnnieF]

Eventually after a few days I was able to activate the Roku on 2nd TV. Didn't do anything special. System just came back on. But was several days