Forum Discussion

rdlaub's avatar
rdlaub
Streaming Star
3 years ago

Airplay Code is Not Accepted on iPhone

I just received a brand new streaming stick 4K.  My airplay in settings is set to require code the first time only.  When I try to connect my iPhone, it asks for the code on the screen.  But when I e...
TV & Player Setup
ivanahtannica's avatar
ivanahtannica
Binge Watcher
3 years ago

Strega I have this issue with a brand new Roku Streaming Stick 4K (3820x). However, my older Roku is working just fine. So I don't think it's an issue with the router (at least not for me). rishkh It's not clear in your description how it doesn't work. For me, the devices can see each other, however, when I try to type the code to "pair" them, my device won't accept the code. It keeps saying I entered the wrong code even when I didn't.

tkenny2's avatar
tkenny2
Newbie
3 years ago

I got the Streaming Stick 4K for Black Friday twice and the AirPlay and HomeKit on both do not work. It just asks for the code over and over again

  • sr9's avatar
    sr9
    Newbie
    3 years ago

    > It just asks for the code over and over again

    I have exact same issue with brand new Streaming Stick 4k. I've had a ticket open with support for a few weeks now. They said it's seen by many customers, but no resolution yet.

  • rishkh's avatar
    rishkh
    Channel Surfer
    3 years ago

    I don;t even see the airplay code, since your phone needs to see the tv first.

    • Kjstech's avatar
      Kjstech
      Streaming Star
      3 years ago

      We’ve been using the roku a few days now and initially Apple Airplay and add to HomeKit as an accessory did not work. So the TV it’s plugged into also has Apple Airplay so we turned it on in the Samsung TV itself and that was our workaround.

      However you asked for a bunch of information so for the good of the thread I decided to turn AirPlay back on in the Roku 4K streaming stick so I could recreate the problem and push home 5 times to get you the information. To my surprise Airplay to the Roku WORKED! I was also able to add it to Home as an accessory. I can turn it off (I guess it sends HDMI-CEC command to TV to power off.)

      So we didn’t make any real changes but just run the stick for a few days. I wonder if it just takes time to generate any kind of DRM / Encryption keys.

      3820X - Streaming Stick 4K

      X01700XRAJSA

      11.5.0 • build 4235-CU

      0 minutes

      S08Y427RAJ8A

      • rdlaub's avatar
        rdlaub
        Streaming Star
        3 years ago

        I have had my unit for weeks and it is still not working.l. Here is my info. I have tried every trouble shooting step imaginable.

        Model 3820X - Streaming Stick 4K

        Serial Number - X01700LJ6GM4

        iPhone 13

        IOS 16.1.1

        Tracker ID M4-480-629

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Hi Community users,

      Thanks for the posts.

      Can you please provide us the following information:

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
      • steps to reproduce the issue you are seeing
      • exactly what you are experiencing on screen when this issue occurs

      Once we have more detailed information, we will be able to assist you further.


      Thanks,
      Danny