Forum Discussion

annahbanana419's avatar
annahbanana419
Newbie
2 years ago
Solved

Same network, Roku mobile app doesn't connect to Roku device.

Same exact thing is happening to me. Roku app used to work perfectly. Then it wouldn’t connect to my device after not using the app for a while. It refused to connected to my device. Both my phone and my TV are connection to the same WiFi network (which the router is in the same room as my TV and phone and I’ve never had a problem before) I try to manually connect them by entering the IP Address given on my TV into my Roku app and it still says no devices found!?? wtf. 

Can't connect to network
Connection issue
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, annahbanana419 

    Greetings, and welcome to the Roku Community.

    We understand that you're having trouble connecting the Roku mobile app to your Roku device despite being connected to the same network. We'd be happy to help. For this instance, we'll provide a series of troubleshooting steps to resolve the issue. Kindly follow the steps below:

    Restart your Roku device. To restart your Roku device, you can either unplug the power cable, wait a moment, and then reconnect it. Or you can use the following steps to restart it from the Settings menu.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    After your Roku device powers back on, make sure it is connected to the correct Wi-Fi network.

    Restart the Roku mobile app. Restart the app by doing one of the following:

    1. On an Apple device, swipe up, or double-click the iOS home button and then swipe the Roku app to close it.
    2. On an Android device, press the Recents button and then swipe the Roku app to close it.
    3. You can also uninstall the Roku mobile app, and install it once again. This step also ensures that you've installed the latest Roku mobile app version.

    Connect to your Roku device manually. Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.

    1. Launch the Roku mobile app
    2. Tap Devices 
    3. Tap Get help?
    4. Select Connect manually
    5. Enter the IP address of your Roku device and tap CONNECT

    These troubleshooting steps will enable you to resolve issues with connecting your Roku mobile app to your Roku device. If you have further concerns or inquiries, please don't hesitate to let us know.

    Best wishes,
    Kash

3 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, annahbanana419 

    Greetings, and welcome to the Roku Community.

    We understand that you're having trouble connecting the Roku mobile app to your Roku device despite being connected to the same network. We'd be happy to help. For this instance, we'll provide a series of troubleshooting steps to resolve the issue. Kindly follow the steps below:

    Restart your Roku device. To restart your Roku device, you can either unplug the power cable, wait a moment, and then reconnect it. Or you can use the following steps to restart it from the Settings menu.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    After your Roku device powers back on, make sure it is connected to the correct Wi-Fi network.

    Restart the Roku mobile app. Restart the app by doing one of the following:

    1. On an Apple device, swipe up, or double-click the iOS home button and then swipe the Roku app to close it.
    2. On an Android device, press the Recents button and then swipe the Roku app to close it.
    3. You can also uninstall the Roku mobile app, and install it once again. This step also ensures that you've installed the latest Roku mobile app version.

    Connect to your Roku device manually. Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.

    1. Launch the Roku mobile app
    2. Tap Devices 
    3. Tap Get help?
    4. Select Connect manually
    5. Enter the IP address of your Roku device and tap CONNECT

    These troubleshooting steps will enable you to resolve issues with connecting your Roku mobile app to your Roku device. If you have further concerns or inquiries, please don't hesitate to let us know.

    Best wishes,
    Kash

  • happytmh's avatar
    happytmh
    Newbie
    2 years ago

    I've been having the same issue as annahbanana419.  

    Initially it was working fine. It was connected to the "guest" network name and password that we give to our kids and guests.  They could download the app and use their phones as a remote instead of our having to look for the remote whenever it disappeared.  But then our kids were changing the channel on each other, so to reduce the contention between our kids, I changed the connection from the guest wifi to our other wifi network name and password which we DON'T give out to kids and guests.  I could still use my phone as a remote, but the kids could not.  It still worked fine for me.

    But it had been a while and the kids were getting along better, so I decided to change the connection back to the "guest" network name.  Unfortunately that messed up something so I can not use my phone (or any other phone), as a remote, no matter which network name I use, even when I've tried to connect manually.  

    Today when I saw your reply to annahbanana419, I went through the steps as you listed--both unplugging TV as well as doing a System restart, deleting and reinstalling Roku app from my phone, making sure both are on the same wifi network.... Sadly, my phone app still cannot connect to the Roku device.  The message on the "Let's connect your Roku" screen states "No devices found. Make sure your Roku device is on the same network as your mobile phone."   When I attempt to connect manually, the message states "A Roku device was not found at the IP address. Please check the IP address and try again."

    UPDATE:  Good news!  An hour after trying all the above, I decided to try using the other network name, and it worked!  I don't know why it didn't work on either network before, and now it does on one of them. I'm glad it works on our other network name, but I would like the flexibility of having it on the guest network name, as I had it initially.  

    Thank you for this forum

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi happytmh,

      A warm welcome to the Roku Community!

      Thank you for letting us know about the trouble you've been having connecting the Roku mobile app to your Roku device. We appreciate the steps you took to resolve the issue.

      Also, we express our gratitude for your effort and understanding in resolving the issue, and we're happy to hear that the problem has already been resolved.

      Please let us know if there are other related issues that we can look into further.

      All the best,
      Chel