Airplay Code is Not Accepted on iPhone

I have the exact same issue with the new Streaming Stick 4K device I purchased. I don't have and never had this issue with my older Roku Streaming Stick 3800x. Any advice?

RokuDanny-R Hi, I have the same issue as I mentioned previously. Just wanted to ask, how is current location relevant?

Having the same issue. Problem is on a Samsung TV. I’m on the same network already. Using a Roku 4K streaming stick. 

I just purchased the streaming 4K mainly for Airplay option. I have the same issue. I can enter code over and over and it does not work. Both device and phone on same network.  I have tried all support help. 
I will have to return unless I can get help to work. 

I will be calling later today. Will update if I get a response. It feels like I will need to have the stick replace and I'd rather do that sooner than later.

I started a return and exchange with Walmart which says it’s delayed. But ordered one from Amazon so I will see if this one works out. Delivery Wednesday. Fingers crossed 

Hi Community users,

We would be more than happy to investigate the issue you are experiencing, but will need more detailed information. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• mobile device brand, model and current OS
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate team to investigate further.

Thanks,
Danny

Hi RokuDanny-R ,

I already submitted this information via chat last Sunday and still have yet to hear back. Should I resubmit another time?

I've also emailed with customer support. They really don't seem to have a solution

Hi @RokuDanny-R ,

Should I submit this information to this thread, or somewhere else?

I have the same issue with 2 brand new streaming stick 4K model 3820RW. Same result with both an iPhone and iPad. It works fine on my old Roku box using the same Apple devices. So it’s not the network or the devices. Very frustrating since the sticks are brand new. 

So frustrating. I can’t even get customer support to respond to my emails. 

Hi Community users,

At this time, we would recommend trying to reboot your Roku device and then trying to access Airplay again to see if you are still experiencing an issue.

Please keep us posted what you find out.

Thanks,
Danny

Somebody pointed out that after they unpaired their old Roku device from their Apple device, the new one worked. Perhaps this issue only affects those who have another Roku already paired to their Apple device. Does everybody here have multiple Roku devices?

I do