Roku mobile app

[Bjscott]

I’ have yet to watch some channels on Roku app on my iPhone when I go to watch on mobile it says something went wrong with playback. Please try again later 

help me with this issue 

thanks 

Billy Scott 

[RokuJechealR]

Hi @Bjscott,

Welcome to the Roku Community!

Thanks for letting us know about a playback issue on the Roku app. We would be happy to investigate this issue further, but we need more details.

Refer to these questions to better identify the issue you're experiencing:

• When did you notice the issue started?
• What specific channel are you trying to stream?
• What is the model and current OS that the mobile device is running?
• What troubleshooting steps have you taken to resolve the issue?

With more detailed information, we will be able to assist you further.

All the best,
Chel

[Bjscott]

Wsmv news channel plus movies by lifetime 

iOS 17.5.1 iPhone 14 it started few days ago 

reinstalled app reset network settings so far nothing 

[RokuJechealR · Accepted solution]

HI @Bjscott,

Thanks for your response!

We appreciate the details. Does the issue occur on a specific channel or all the channels installed on your device?

Please be aware that if you cannot play videos and videos from the other channels play fine, contact the channel provider's customer support team to report the issue and get help.

The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer.

You may reach them here: Lifetime Support.

All the best,
Chel

[Bjscott]

Yes Just on my device in my iPhone just those two  Channels 

[Bjscott]

Also on my iPhone 14 on Roku app lassie channel does same thing 

Something went wrong with playback please try again later

[Bjscott]

I went to Roku app I tied the  wsmv chsnbrl

and movies by lifetime channel 

on my iPhone it kept saying the same something went wrong during playback 

please try again later 

help me with issue 

I reached out to lifetime support too

thanks

Billy Scott 

[RokuJechealR]

Hi @Bjscott,

Thanks for keeping in touch!

If you are already in touch with the channel provider's Support team, we recommend continuing to work with them as they would best assist you moving forward.

However, for troubleshooting purposes, we suggest you uninstall and reinstall the Roku app and sign back in; we recommend giving it a shot once again.

We hope to get everything sorted out soon.

All the best,
Chel

[Bjscott]

what bout resetting router 

would that help

[RokuJechealR]

Thanks for your cooperation, @Bjscott!

Yes, you can also try rebooting the router and then proceeding to the steps I've provided above.

In addition, please let the provider's customer support team know the troubleshooting steps you took with us to resolve the issue so that they are aware and can provide other steps besides this.

We appreciate your effort in resolving the issue.

All the best,
Chel