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Angelmom21
Newbie
3 weeks ago

Roku phone remote keeps having to reinstall app

I use my phone for my Roku remote but evertime I want to change the channel I have to uninstall the app then reinstall it

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RokuJechealR
Community Moderator
Community Moderator
3 weeks ago

Re: Roku phone remote keeps having to reinstall app

Hi @Angelmom21,

Welcome to the Roku Community!

We understand you are having trouble using the Roku mobile app and are interested in learning more about your problem.

For us to help you better, we will ask a set of questions to isolate the issue:

  • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
  • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
  • Are you receiving error messages or codes when accessing the channel using the Roku mobile app?
  • What troubleshooting steps have you taken so far to resolve the issue?

We will be better equipped to provide further assistance by providing additional details.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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