Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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Hurricaito
Newbie

Roku app remote only works on certain phones

Hi, I have had issues with the remote part of the roku app on my phone for a while. Sometimes it works sometimes it doesn't. It hasn't been connecting to my phone for about 4 or so months now. During this time, it worked for my partners phone that was older than mine, and then she got an upgrade and it works for the new one too. We are both on the same wifi as the tv. When i click on the remote, it shows my tv and gives the option to connect the device but will never connect. Does only one phone connect? Its a Hisense roku tv btw 

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Matthew954
Newbie

Re: Roku app remote only works on certain phones

I have the same exact issue. My partner’s phone works but mine doesn’t connect even though it’s showing as an available device. 

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